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If print jobs are held in the print queue you will be unable to print. This can occur if a print job is corrupted during the spooling process or as a result of a communication-related issue. It can also happen if you attempt to print when the printer itself is not ready, for example if it is displaying an error, it is offline, or if printing is paused.
This article explains how to cancel any documents (print jobs) held in the print queue, so that you can continue to print.
Alternatively, left-click or tap on your printer icon and then left-click or tap on the See what's printing option at the top of the window.
If your printer icon is labelled (Copy 1) or similar, OR there is more than one icon present for your printer, such as EPSON XP-820 Series and EPSON XP-820 Series (Copy 1), then you have copies of the printer driver installed on your PC.
Removing duplicate printer drivers
If you have multiple copies of the driver installed, when following the advice in this article ensure that you always click on the correct printer, i.e. the printer on which you are trying to print. Normally, this will be the default printer driver, which is identified by a tick:
Alternatively, repeat the instructions for each copy of the driver.
Copies of the driver that are installed on the same port are represented by a single icon. If there is only one printer icon in the Printers folder but it is labelled (Copy 1) or similar, click on it. If the See what's printing option displays a drop-down menu arrow, there are copies installed and you can click or tap on See what's printing to list them:
Example: Two copies of the XP-820 driver installed on the same port
The default printer will be at the top of the list. Click or tap on a printer in the menu to open its print queue.
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